Is AI a Threat or Benefit to the Hospitality Industry

In recent years, the hospitality industry has been witnessing innovation and transformation like never before, with the integration of Artificial Intelligence (AI). From personalised guest experiences to streamlined operational processes, AI has become a powerful force in reshaping the way hotels, restaurants, and other businesses in the hospitality sector operate. So, it’s something that I have been looking at with …

Why Encouragement is so Important in Mentoring

The Oxford Dictionary defines encouragement as “the action of giving someone support, confidence, or hope”. And, as a professional mentor, that inspires me. In fact, the National Day of Encouragement on September 12th has got me thinking about why encouragement is so important in mentoring and the mentoring process. You see, I’m genuinely passionate about people. I’d have been in …