Is Automation a Hospitality Solution

Is Automation a Hospitality Solution?

Automation – the solution to staff shortages in hospitality or the death of customer service? It seems everywhere you look now there is automation. From the self-service check outs at the supermarkets, to online banking or self-organising doctor appointments, vaccinations, flights, hotel stays and now, even more so since covid, ordering drinks and food within the hospitality industry.  Once thought …